Privacy policy

PRIVACY & COOKIE STATEMENT

Version 1.1, 21 December 2022

CONTENTS PRIVACYSTATEMENT

This is the privacy statement of GYMBEASTON B.V., located at (3016 BM) Rotterdam, Westplein 12 (NL) and registered at the Dutch Chamber of commerce under number; 86339427. (Hereinafter to be called; ‘GYMBEASTON’ or ‘we’). GYMBEASTON ensures that personal data is processed in accordance with privacy laws and regulations, including the Personal Data Protection Act (Wbp) and the General Data Protection Regulation (AVG).

In this statement we inform you about which personal data we process, what is done with that data and what rights you have. GYMBEASTON will only use your personal data in accordance with the purposes stated in this statement. GYMBEASTON makes every effort to protect the processed personal data.

Whose personal data do we process? 

GYMBEASTON processes the personal data of customers who have had direct or indirect contact with it. GYMBEASTON receives the data directly from you when you visit the website, create an account, enter certain information or when you contact customer service.

GYMBEASTON may also receive your data from a third party in some cases, for example if someone sends a gift directly to you. In that case GYMBEASTON will receive your name and address details. If you give permission to another party to share your data with us, we can also obtain your data through them.

What data is involved?

1. When ordering products

1. Salutation
2. First and last name
3. Delivery address ((street, house number, zip code and city)
4. Billing address (street, house number, zip code and city)
5. phone number
6. [Optional] date of birth
7. E-mail address
8. IP address (30 days)

This personal data is obtained in order to process your order and to answer any questions about your order. The processing grounds that GYMBEASTON uses relate to the execution of the concluded (purchase) agreement and the fulfillment of our legal obligations. GYMBEASTON is legally obliged to keep data from your orders (such as invoices and other accounting documents) for 7 years.

1. When creating an account

1. Salutation
2. First and last name
3. Entered addresses in the address book
4. Orders you place
5. Reviews you post
6. phone number
7. E-mail address

This personal data is obtained in order to process your order and to answer any questions about your order. GYMBEASTON uses your orders and reviews to gain a better understanding of your preference for the products.

The grounds that GYMBEASTON uses to store personal data are the execution of the concluded (purchase) agreement and the fulfillment of our legal obligations. The basis for using orders and reviews is based on the legitimate interest to simplify transactions and gain insight into the product preferences of our customers.

If you delete your account, GYMBEASTON will only keep the data that it is legally obliged to keep. We must keep invoices and other accounting documents for 7 years. All other account data will be deleted immediately.

1. When contacting our customer service

1. First and last name
2. Email address (if you email us)
3. Phone number (if you call us)
4. Notes about the customer contact
5. IP address (if you chat with us)

Telephone conversations can be recorded for training and analysis purposes. You will always be informed that the conversation can be recorded, what the recordings are for and who the intended recipient is. You can object to this and you have the right to access the recording.

The basis for recording the telephone conversations is the legitimate interest of GYMBEASTON to use these interactions to improve our services. The telephone conversation is kept for 3 months.

If you ask a question via GYMBEASTON's social media channels, the data provided will be stored and possibly added to the data that GYMBEASTON already has from you. The reason for this is to be able to act as well as possible on your question or comment. The questions you ask via our customer service are stored for 6 months.

1. When placing a review

1. E-mail address
2. Name
3. Review

1. When signing up / receiving our newsletter

You can subscribe to our website through the website. GYMBEASTON likes to keep you informed of developments and promotions via the newsletter. You will only receive the newsletter if you have given permission for this. We store this data with permission;

1. E-mail address
2. Where you click in the newsletter
3. The permission to receive the newsletter 

You can unsubscribe from the newsletter at any time by clicking on the unsubscribe link in the newsletter or, if you have created an account, by withdrawing permission in your account. GYMBEASTON uses your click behavior to determine which parts of the newsletter are of interest to you. We use this information to compile the newsletter. We process your click behavior based on our legitimate interest to gain insight into the preferences of our customers.

1. When placing an order through one of our ambassadors 

If you place an order through one of our ambassadors, we store the following information:

1. Order number
2. Coupon number
3. Order value

The information is used for reporting purposes, no further personal data is shared with the ambassador.

1. When visiting the website

1. Approximate location based on part of your IP address
2. What you do on our website
3. Your type of internet browser and the type of device you use to visit our website

GYMBEASTON processes this data on the basis of a legitimate interest to improve the website and to gain insight into the product preferences of customers.

GYMBEASTON will only store visitor data for as long as we are obliged to do so and for a maximum of 26 months. We will then ask you for permission again, otherwise the data will be permanently deleted.

Sharing personal data with third parties

GYMBEASTON will not sell your personal information to third parties. Your data will only be made available to third parties involved in processing your order, for example the parcel deliverer.

GYMBEATSON may also share your data with partners who support it with:

• supporting our customer service;
• supporting our advertising and marketing campaigns;
• support in conducting customer research and obtaining ratings and reviews;
• providing financial services, such as payment services, collection agencies and credit information agencies.

Our employees and third parties engaged by us are obliged to respect the confidentiality of your data. GYMBEASTON does not allow third parties to use your personal data for their own purposes; we only allow third parties to process your data for specific purposes and in accordance with our instructions.

Furthermore, GYMBEASTON can pass on your personal data to the government if they require this. This may occur first of all if certain government institutions need this information for the performance of their tasks, such as the tax authorities. The police or judiciary may also need certain data in the event of fraud or abuse. Finally, certain supervisory authorities may gain access to personal data in the context of an investigation.

View, modify or delete data

You have the right to view, correct or delete your personal data. In addition, you have the right to withdraw any consent for data processing or to object to the processing of your personal data. You have the right to portability of your data. This means that you can submit a request to GYMBEASTON to send the personal data we have about you in a computer file to you or to an organization mentioned by you.

You can send a request for access, correction, deletion or transfer of your personal data or a request to withdraw your consent to or objection to the processing of your personal data to mydata@gymbeaston.com. After establishing your identity, we will inform you within four weeks of receiving your request which personal data GYMBEASTON processes or can possibly remove, protect or improve.

If you have created an account, you can view and change your details at any time via the 'my account' page.

Complaints procedure

Do you have a complaint about compliance with this privacy statement or violation of your rights under the law? Then please contact support@gymbeaston.nl. You also have the option of submitting a complaint to the Dutch Data Protection Authority, we refer you to their website: https://www.autoriteitpersoonsgegevens.nl.

COOKIES

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

We use the following cookies to optimize your experience on our Site and to provide our services.

Cookies Necessary for the Functioning of the Store

Name	Function	Duration
_ab	Used in connection with access to admin.	2y
_secure_session_id	Used in connection with navigation through a storefront.	24h
_shopify_country	Used in connection with checkout.	session
_shopify_m	Used for managing customer privacy settings.	1y
_shopify_tm	Used for managing customer privacy settings.	30min
_shopify_tw	Used for managing customer privacy settings.	2w
_storefront_u	Used to facilitate updating customer account information.	1min
_tracking_consent	Tracking preferences.	1y
c	Used in connection with checkout.	1y
cart	Used in connection with shopping cart.	2w
cart_currency	Used in connection with shopping cart.	2w
cart_sig	Used in connection with checkout.	2w
cart_ts	Used in connection with checkout.	2w
cart_ver	Used in connection with shopping cart.	2w
checkout	Used in connection with checkout.	4w
checkout_token	Used in connection with checkout.	1y
dynamic_checkout_shown_on_cart	Used in connection with checkout.	30min
hide_shopify_pay_for_checkout	Used in connection with checkout.	session
keep_alive	Used in connection with buyer localization.	2w
master_device_id	Used in connection with merchant login.	2y
previous_step	Used in connection with checkout.	1y
remember_me	Used in connection with checkout.	1y
secure_customer_sig	Used in connection with customer login.	20y
shopify_pay	Used in connection with checkout.	1y
shopify_pay_redirect	Used in connection with checkout.	30 minutes, 3w or 1y depending on value
storefront_digest	Used in connection with customer login.	2y
tracked_start_checkout	Used in connection with checkout.	1y
checkout_one_experiment	Used in connection with checkout.	session

Reporting and Analytics

Name	Function	Duration
_landing_page	Track landing pages.	2w
_orig_referrer	Track landing pages.	2w
_s	Shopify analytics.	30min
_shopify_d	Shopify analytics.	session
_shopify_s	Shopify analytics.	30min
_shopify_sa_p	Shopify analytics relating to marketing & referrals.	30min
_shopify_sa_t	Shopify analytics relating to marketing & referrals.	30min
_shopify_y	Shopify analytics.	1y
_y	Shopify analytics.	1y
_shopify_evids	Shopify analytics.	session
_shopify_ga	Shopify and Google Analytics.	session

The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as: www.allaboutcookies.org.

Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.